Crisis Intervention & Prevention Training

Content
28 sessions

Rating

Instructor
Caroline Higgins

Released
07 Nov 2018

Price
€95.00

Upcoming Sessions

Description

Course Content

1. Introduction

Welcome and Trainer introduction

  • Course breakdown inc. break times, topics & content, & learning outcomes
  • Consent forms

2. Legislation

Brief Tutorial on Key Legislative and Policies Relative to Violence and Aggression in the Workplace

  • Safety Health and Welfare at Work Act 2005
  • HSE Management of work related Aggression and Violence Policy
  • Organisational risk Management Policy and procedure

3. Understanding Aggression

Presentation on Aggressive Behaviour

  • Defining aggression
  • Reasons aggression may occur
  • Personal and cultural influences on aggression
  • Recognising different types of aggression
  • Tutor led group discussion

4. Stages of Behaviour Escalation

Brief Tutorial on the Stages of Crisis Development

  • Trigger & Agitation
  • Incident stage
  • Escalation of tension

5. Professional Approach to Aggression

Presentation on Re-establish Relationship

  • Professional conduct and the practice of rational detachment and professional boundaries
  • Demonstration and practice
  • Strategies to support personal safety

6. De-escalation Techniques

Presentation on Key Elements to De-escalation

  • Communication skills
  • Low arousal approach
  • Tools for De-escalation
  • Demonstration and practice
  • Role play demonstrating key skills learned

7. Risk Management

Tutorial and Practical on Risk Management of Aggression

  • Completing a risk assessment
  • Identifying hazards
  • Implementing control measures

8. Personal Safety Techniques

  • Personal Safety Techniques
  • Safety Stance
  • Upper body strike
  • Lower body kick
  • Wrist grab
  • Clothing grab
  • Hair pull
  • Choke release
  • Bite release

9. Summary & Feedback

  • Revise learning outcomes
  • Final questions
  • Feedback

Objectives

  • Identify current Legislation and Policies on workplace aggression relevant to Tusla Staff.
  • Understand aggression, personal and cultural influences on aggression.
  • Recognising aggression and prepare for situation in which aggression might occur.
  • Become familiar with the stages of Behaviour Escalation
  • Develop an appreciation for the role the staff member can play in influencing aggression
  • Learn de-escalation techniques and practice implementation to reduce or avoid further
  • escalation.
  • Prevention -risk management and managing our safety in community settings.
  • Understand the relevance and importance of debriefing after an incident and re-establishing
  • professional relationships with clients following incidents of aggression.
  • Personal Safety Techniques (Breakaway)

Certificate

By completing/passing this course, you will attain the certificate Crisis Intervention & Prevention

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Crisis Intervention & Prevention Training - Dawson St Dublin 2
Crisis Intervention & Prevention Training - Dawson St Dublin 2
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